A lot of Roadrunner Email users have reported issues with their account for not being able to attach a file with their email. The problem becomes even more frustrating when a user is not able to ascertain the actual cause. If you are also facing issues uploading or downloading the file in your Roadrunner email, then follow the measures mentioned below to fix the issue:
Measures to Recover File Attachment Problems in Roadrunner Email
1.) Storage Space
In case your email box is already full of other email and one a few MB of space is left in your account, it is more likely to prevent the file from getting sent as an attachment. It is best to make some space for the file attachment by deleting unwanted emails, clearing spam folder etc. You can also consider using an alternate email service if it’s really urgent.
2.) File Size
Roadrunner is known for rejecting a file attachment if it is more than 20 MB. You can send the file in two separate emails if possible. If not possible, consider using some other platform to send such files.
3.) Extension Issue
Because of security reasons Roadrunner puts some restrictions on the type of file extensions that can be sent via email. As email platform is an easy way to spread viruses and malware to a device. To send a file with such extensions, it is suggested to compress the file into a .ZIP or any other compressed file format.
4.) Virus Threat
Roadrunner may reject a file if it is infected with a virus, Trojan, adware or malware. It is best to scan your file first before attaching it to the email.
5.) Antivirus or Firewall Settings
Sometimes the problem of file attachment can be caused due to the Firewall settings, Antivirus and Online Security programs installed on your device. It is suggested to stop each program (one at a time) to see if any of the programs is causing an issue. If yes, enlist the Roadrunner into the exclusion list of the program. However, it is not suggested to do so as it can make your device vulnerable to viruses and malware.
Even after following the above mentioned steps, if you are not able to get rid of file attachment issue in your Roadrunner email account, simply give us a call on our 24-hour helpline (toll-free number). We are one of the most reliable Roadrunner email customer support service providers with a 100 percent track record of customer satisfaction. Our team of technical engineers is experienced and prudent in fixing all Roadrunner email related issues and errors.
To get assistance for your Roadrunner Email account, feel free to call one our 24-hour helpline number. You can also send your query via email or you can have a one to one conversation with our expert via live chat support service.
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